How to Cancel Counseling Session and Get a Refund

What is the rescheduling, cancellation, and refund policy?

  • Clients are entitled to a full refund if they cancel 72 hours before the appointment by clicking the cancelation link on your client portal bookings page and clicking refund on the orders page. View Refund Process Tutorial
  • Clients are entitled to a full refund if the counselor does not attend the session after 15 minutes of their scheduled appointment. After 10 minutes of waiting, you must
    • 1) knock on their door (Client's doing an office session)
    • 2) call their phone number and extension
    • 3) email them
    • 4) contact the support team through our contact page
  • If clients have verified documentation of a medical emergency or death in your immediate family, you are entitled to a 100% coupon to reschedule your session at another more convenient time.
  • To reschedule your session go to your Client Portal @ Click Edit on your Session | Direct Link:

How do you cancel correctly and receive your refund?

To cancel and receive a refund, please complete 

How to schedule a new session?

You can schedule a counseling session online and learn more about our mission and services.

Get more of your questions answered on our knowledge base.

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