Thank you for reaching out to the Impact Family Support Team. If you are experiencing a medical or mental health emergency please call 911.
To arrange an urgent or regular session, we kindly ask that you contact your counselor directly to finalize the details. You can locate their email and phone number in the confirmation email sent to you when you scheduled or the Staff Directory (https://impact.vision/directory) once you login into your account.
In the event that your counselor’s calendar is fully booked, and with their written approval, there may be an opportunity to arrange a special session (https://impact.vision/special-sessions/).
If you do not receive a response from your counselor within 2 business hours (for urgent requests) or 2 business days (for regular sessions), please feel free to send us a WhatsApp (https://impact.vision/support/) message during business hours. Alternatively, you are welcome to schedule a session (https://impact.vision/session/)with another counselor while awaiting a response.